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Tenant FAQ

Questions
answered.

Everything you need to know about renting a property with Exidia — from registration to moving out.

Getting started
Request a callback or complete our contact form. Let us know what you're looking for and we'll start searching.
Our minimum tenancy agreement is for 6 months. Longer terms are available and may offer more competitive rates.
Types & costs
We offer houses and flats with sole tenancy, studio apartments, and individual rooms. Several contract types are available to suit your circumstances.
Yes. We have a selection of individual rooms available — see our waiting list to register your interest.
Typically a holding deposit (1 week's rent) and a security deposit (5 weeks' rent). Contact us for a full breakdown before any commitment.
References & checks
You'll typically need:
  • Employment references
  • Previous landlord reference
  • Two most recent bank statements
  • Two most recent payslips
  • Photo ID and proof of address
We also carry out a credit check and right-to-rent verification.
We may ask for a guarantor if your income doesn't meet the required threshold or your reference check falls short. We'll explain clearly if this applies.
Viewings
Register with us via our contact form or call 0207 112 8232 — we'll arrange viewings at times that work for you.
No. We accompany all viewings so you're never alone with a landlord, and we can answer your questions on the spot.
Deposits
A security deposit of 5 weeks' rent, plus a holding deposit of 1 week's rent to reserve the property. The holding deposit is deducted from your total on move-in.
All deposits are registered with a Government-approved scheme (TDS or DPS) within 30 days of receipt — this is a legal requirement and protects your money.
During your tenancy
Call us on 0207 112 8232 or email hello@exidia.uk. You can also submit a repair request via the online repair form.
An inventory lists every item in the property and its condition at tenancy start. Check each item carefully and take photos — this protects your deposit at the end of the tenancy.

Still have questions?

Our team is happy to help with anything not covered above.

Contact us