Nestful Services · Exidia Ltd

Complaints Procedure

Last updated: 20 October 2026

We aim to resolve every complaint within 8 weeks, as our redress scheme requires.

  1. Send your complaint in writing to Exidia.ltd@gmail.com or 61 Bridge Street, Kington, HR5 3DJ, with your name, the property and what went wrong.
  2. We acknowledge it within 3 working days.
  3. A director investigates and sends a written response within 15 working days.
  4. If you are unhappy with the outcome, ask for a review by a different director. We reply within a further 15 working days with our final view.
  5. If we have not resolved it within 8 weeks, or you are unhappy with our final view, you can refer it free of charge to the Property Redress Scheme (theprs.co.uk), usually within 12 months of our final response.